THE PINNACLE GROUP INC. INDIA
(“we”, “us”) provides Colocation Services, Dedicated Servers and other Data Center Related services together with such other services as are agreed between it and the customer (“the Services”).
1. Conditions : By subscribing to any of the Services and opening an account with us (“the Account”) you (“the Customer”) agree to be bound by these terms and conditions. These terms and conditions apply to all THE PINNACLE GROUP INC. INDIA accounts. They set out the basis on which we offer our services and should be read carefully.
All information displayed, transmitted or carried on THE PINNACLE GROUP INC. INDIA is protected by copyright and other intellectual property laws.
THE PINNACLE GROUP INC. INDIA disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the courts of New Delhi, India.
THE PINNACLE GROUP INC. INDIA reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service.
THE PINNACLE GROUP INC. INDIA Values the privacy of information pertaining to its associates. We do not use or disclose information about your individual visits to our website or any information that you may give us, such as your name, address, email address or telephone number, to any outside sources.
THE PINNACLE GROUP INC. INDIA reserves the right to refuse service to anyone at any time.
THE PINNACLE GROUP INC. INDIA will not use information about you without your permission and will provide the means for you to manage and control the information that you have provided. We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately.
THE PINNACLE GROUP INC. INDIA does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number.
2.1 THE PINNACLE GROUP INC. INDIA will use reasonable efforts to supply a continuous service. However, THE PINNACLE GROUP INC. INDIA is not liable for any loss of data resulting from delays outside of our control, missed or non-deliveries, service interruptions or by errors or omissions of the customer. THE PINNACLE GROUP INC. INDIA is not responsible for any losses suffered resulting from acts of god or force majeure including civil unrest, riots, floods, drought, fire, war and imposing legislation
4. Adult Content
We allow websites with legal adult content only. We do not allow pornographic or sexually-explicit images of children or any pictures/ video which are obtained illegally to host on our servers.
5. Server / Resource / Staff Abuse
5.1 You agree and understand that any attempts to undermine or cause harm to any of our servers is strictly prohibited and that we take no responsibility for the use of our clients' accounts.
5.2 If you abuse the resources we provide in any way, we reserve the unqualified right to immediately deactivate your Account without refund.
5.3 Denial of Service (DOS) attacks directed at THE PINNACLE GROUP INC. INDIA, or any attempts to launch a DOS attack from our servers are strictly prohibited. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of your Account.
5.4 If you are in any way disrespectful towards any member of the THE PINNACLE GROUP INC. INDIA staff we have full right to terminate your account with us without any refund.
If your account exceeds the bandwidth limit, we will inform you. If you do not wish to purchase extra bandwidth or upgrade your Account and continue to exceed the limit, the Account shall be suspended until you demonstrate to us that you have taken measures to ensure that the limit won’t be exceeded again or upgrade your account, whichever is earlier. The Account will be reactivated in the following month.
7. Commercial Advertising- Email (SPAM)/UNSOLICITED COMMERCIAL EMAIL (UCE)
7.1 You agree and understand that spamming, sending unsolicited emails from our servers or using email addresses that are maintained by us is STRICTLY prohibited and will qualify your Account for immediate deactivation with no refund. THE PINNACLE GROUP INC. INDIA would be the sole arbiter as to what constitutes a violation of this Clause.
7.2 You agree and understand that we have set a limit of 3600 outgoing emails per hour on Dedicated Hosting to avoid any sort of email spamming from our servers. Customers cannot send more than the specified number of emails in an hour irrespective of the size of their mailing lists.
8. Affiliate Commissions
Affiliates cannot earn commission on the purchase of their own web hosting account and/or purchases made on their own billing account. As an affiliate, you are not permitted to self refer yourself. For instance, if you join our affiliate program and use the link code to sign up for your own personal account, you will not be entitled to receive any affiliate commission.
9.1 THE PINNACLE GROUP INC. INDIA will use reasonable efforts to protect and backup data for clients on a regular basis, however, THE PINNACLE GROUP INC. INDIA does not guarantee the existence, accuracy, or regularity of its backup services and, therefore, you are solely responsible for making back-up files in connection with your use of the Services.
9.2 You agree and understand that any back-up which THE PINNACLE GROUP INC. INDIA may carry out will not include any media files. These include (but are not limited to) mp3, mpeg, wmv or any other video/audio files.
10.1 If paying by a cheque, please allow 5 working days for the cheque to clear and for us to open the Account. If paying via postal orders or cash we will endeavour to set up your account on the same day.
10.2 Invoices are generated 10 days before the official due date. Payment must be made by the due date to avoid the suspension of your account. If no payment is received, your account will be suspended 5 days after the official due date. If no attempt is made within the next 10 days to pay due invoice(s), we reserve the right to permanently terminate your account and format all data held. In total 15 days from the official due date will pass before we permanently terminate your account.
11. Security and Viruses
11.1 You are responsible for any misuse of your Account and you must take steps to ensure that others do not gain unauthorized access to your Account. You may not use your Account to breach the security of another account or attempt to gain unauthorised access to another network or server.
11.2 Your password provides access to your Account. It is your responsibility to keep your password secure.
11.3 Sharing your password and account access with unauthorized users is strictly prohibited. You must take care and prevent others from using your Account since you will be responsible for the consequences.
11.4 Attempting to obtain another user's account password is strictly prohibited, and will result in termination of service.
11.5 You must adopt adequate security measures to prevent or minimize unauthorised use of your Account.
11.6 You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorised to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.
11.7 You may not attempt to interfere with service to any user, host or network or carry out DOS attacks. This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.
11.8 You agree and understand that users who violate systems or network security may incur criminal or civil liability. THE PINNACLE GROUP INC. INDIA will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
11.9 You agree to complete your own tests for computer viruses in accordance with best computing practice prior to each and every operational use of the Services
12. Control Panel Support
12.1 You agree and understand that our staff members will not help you over live chat, ticket or phone support to setup email accounts, sub- domains, add-on domains or install any of the applications. We have restricted our staff from the client control panel login. Customers are expected to go through our Flash Tutorials as well as our knowledgebase to understand all features of respective control panels. Our support team will assist you with any of the functions which won't work or if there's any server side problems that needs to be rectified from our end. Customers may consider help from our forum to get detailed information from other forum members, however basic tasks that can be managed from the control panel are expected to be resolved from the Customer’s end only.
12.2 You will need to upload your website from your end using file manager or an FTP software. Databases should be uploaded from PHPMyAdmin and sub accounts like FTP, Mailboxes, Sub-domains, Add-on domains, Parked domains which should be setup from the client's end only.
13. Shipping Policy :
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.
THE PINNACLE GROUP INC. INDIA is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). THE PINNACLE GROUP INC. INDIA is in no way responsible for any damage to the order while in transit to the buyer. Payments THE PINNACLE GROUP INC. INDIA is proud to use EBS for fast, easy and efficient secure payments. All major credit cards are accepted.
14. Cancellations & Refunds
14.1 Cancellation Policy
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Cancellation of service renewals for on-going website promotion, website hosting or domain registration services must be made at least seven 7 business days prior to the end of the current service period.
14.2 Refund Policy
We will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with our services we can provide a refund within 30 days from the date of installation of the Project. The final refunds will be made after deducting the Service Tax and the Hourly charges for the work completed by us.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of EBS payments refund will be made to the same account
14.3 There will be no refund for WHM/CPanel, Plesk VPS & Dedicated Server License, Virtuozzo, SSL Certificates and Site Builder as these are purchased from External Vendors & THE PINNACLE GROUP INC. INDIA does not get any refund in case of cancellation of licenses.
14.4 Any service interruptions or downtime due to scheduled maintenance by THE PINNACLE GROUP INC. INDIA or our network providers will not count towards the uptime guarantee. THE PINNACLE GROUP INC. INDIA is not liable in any way for failure of third party services.
14.5 THE PINNACLE GROUP INC. INDIA reserves the right to suspend OR terminate services on receipt of abuse complaints.
15. Money Back Guarantee
15.1 Dedicated servers and other Data Center related hosting services are not included under the any money back guarantee policy. THE PINNACLE GROUP INC. INDIA reserves the right to decide whether or not to issue pro-rated refunds under circumstances.
15.2 We also provide a price-freeze guarantee. You never have to pay more than the initial amount you sign up for your hosting service. THE PINNACLE GROUP INC. INDIA reserves the right to change the resource allocation for its services & also to change the prices listed on the website.
15.3 License costs of all third party applications and software offered with our plans are subject to change without written intimation.
16. Modification of Terms of Service
THE PINNACLE GROUP INC. INDIA reserves the right to modify or change these terms of service at all times. All customers are bound by the latest terms of service published on this website.
17.1 We reserve the right to refuse, terminate, or suspend your access to the Services for any reason at our sole discretion upon giving 14 days written notice to you.
17.2 We may suspend your Account immediately upon breach by you of any of the terms and conditions herein, including, without limitation, late or non-payment of monies due.
18. Effect of Termination
On termination or expiry of your Account for whatever reason you shall pay immediately all sums outstanding pending on your Account to THE PINNACLE GROUP INC. INDIA within 14 working days.
19. Limitation of liability
20.1 THE PINNACLE GROUP INC. INDIA disclaims all liabilities in connection with the following :
(a)loss of material uploaded; (b)incompatibility of the Services with any of the Customer's equipment, software or telecommunications links; (c)technical problems including errors or interruptions of the Services; (d)unsuitability, unreliability or inaccuracy of the Services; (e)computer viruses of any kind obtained by the Customer in the course of using the Services; (f)any security breaches whatsoever affecting the Customer’s Account.
20.2 In no event shall THE PINNACLE GROUP INC. INDIA be liable either in contract, tort (including negligence) or otherwise for indirect, incidental or consequential damages, including without limitation, loss of income, data, use or information.
20.3 Nothing in this Clause 18 excludes each party's liability with respect to death and personal injury resulting from the negligence of that party, its employees, agents or subcontractors or for fraudulent misrepresentation or under the tort of deceit.
20.4 Subject to Clause 18.2, our liability to you in contract, tort, negligence or otherwise arising out of or in connection with the Services shall for any one incident or series of related incidents be limited to the annual fees paid by you to us in the year in which the liability first arose. No liability whatsoever will be accepted by us unless and until you have provided documentary evidence to our satisfaction proving that loss has occurred.
20.5 We exclude all liability of any kind in respect of any material on the internet posted by the Customer by means of the Services and we are not responsible in any way for any goods (including software) or services provided by third parties advertised, sold or otherwise made available by means of the Services or on the internet, the accuracy, completeness or suitability for any purpose of any website content and the acts or omissions of other providers of telecommunications or internet services (including domain name registration authorities) or for faults in or failures of their equipment.
20.6 THE PINNACLE GROUP INC. INDIA will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.
The Customer agrees that it shall defend, indemnify, save and hold THE PINNACLE GROUP INC. INDIA harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against THE PINNACLE GROUP INC. INDIA, its agents, its customers, officers and employees, that may arise or result from any acts or omissions of the Customer, its agents, employees or assigns in connection with their use of the Services.
22.1 The Customer and THE PINNACLE GROUP INC. INDIA both agree that a court may strike out or override any part of these terms and conditions if it considers them to be illegal, unenforceable or unfair and in such cases enforce only the terms and conditions as if the offending clause or clauses had never been contained in them.